Zasady i warunki
  1. Purpose

Trendy sum Ltd operates the translators-hive.com website and provides its Users with an access to translators-hive.com web form for translation of content and API to translate content into different languages selected by the Customer (hereinafter the “Translations”) from a list of available languages provided on the Website.

The purpose of the Terms of Service (hereinafter the “TOS”) is to define the Terms of Service for the services Translators Hive (hereinafter, “Translators Hive” or “We”) provides, as described in Article 5 (hereinafter the “Services”), as well as governing the relationship between Translators Hive and the various parties involved, in particular the users of the Services (hereinafter “the Users”, “You” or “the Customers”).

These TOS are available at any time by clicking on the direct link located at the bottom of each Website page. You can also access this at the following address: https://translators-hive.com/terms-and-conditions.

These TOS define the legal framework for Your use of the Website and the possible relationships between You and Translators Hive. These TOS also contain information regarding the rights of Users and the restrictions on these rights.

Translators Hive reserves the right to change or update these Terms of Service at any time by publishing any change on the TOS page.

  1. Legal Notices

Please read these Terms of Service carefully. You declare that you have read and accepted these Terms of Service by sending a request, signing up for a Subscription, accessing or using the website or services it provides. A clear notice indicating effective acceptance at the time of registration or when sending a request with the Registration and Pay buttons.

As a consequence, it is your responsibility to verify that the services offered by Translators Hive are suitable to your needs. Consequently, you declare and acknowledge that you have read and understood the provisions of these TOS.

If you do not meet the required conditions specified in these Terms of Service, you can not and must not access the website or services. If you access the site or use the services, you declare that you meet and will meet the conditions required by these Terms of Service, and that you acknowledge that you have read and accepted them.

Any contrary conditions proposed by the User will therefore, unless expressly agreed to otherwise, be unenforceable against Translators Hive regardless of when they may be brought to its attention.

The fact that the Company does not avail itself of any provision of these TOS at a given time can not be interpreted as waiving its ability to use any provision of these TOS at a later time.

  1. Registering on the Website

3.1 Registration, Account Creation and Customer Workspace

In order to use the Services, you need to register on the Website by using the registration form 

You must provided the following information to confirm validation of your account: 
– email address 
– personal password

Once your account has been confirmed, you will receive a confirmation email so you can validate your email address. By registering, an account is opened automatically on behalf of the Users (hereinafter “the Account”), providing the Users access to their own Customer Workspace (hereinafter “the Customer Workspace”), which enables them to use the Services in the format and using the technical means that Translators Hive considers to be most suitable for providing these Services.

Users guarantee that all information provided on the subscription form is true, accurate, and up to date and is not vague or dishonest under any circumstances

They agree to update this information in their Customer Workspace if any of it changes in order to fulfill the criteria listed above.

Users are thereby informed and agree that the information that they provide to create and update their account shall serve as valid proof of their identity. The details provided by the Users are binding and enforceable against them after confirmation.

Users have the right to object, access, rectify and delete personal data concerning them, as well as the right to object on legitimate grounds that they can exercise under the conditions set forth by law by sending an email to the Company at [email protected] and including their first and last name and email address.

In the event of payment issues, or any other violation of these TOS by the Client, Translators Hive reserves the right to modify or cancel access to the Website, for any reason whatsoever, at any time, without prior notice and without obligation to the User.

3.2 Accessing the Customer Workspace

Users can access their Customer Workspace by connecting to the Website with their email and password.

Users agree that they themselves will be using the Services and agree not to authorize people other than themselves to use them on their behalf, unless they assume full responsibility for any consequences.

Likewise, users are responsible for keeping their login information and password confidential.

  1. Definition and Description

Users have access to the following Services, in the format that Translators Hive considers most suitable for providing these Services.

For the purposes of these Terms of Service, the Translators Hive API, the services providing translation of texts into multiple languages.

4.1 Web form for translations

Translators Hive provides an access to a web form allowing customers to translate texts into different languages.

Translators Hive provides a machine translation using own neural machine translation system or APIs from service providers such as Amazon Translate, Microsoft Translator and other.

Each time user send the form for translations, Translators Hive receives a translation request. Translators Hive consults Your dictionary to find all of the requested content and returns the translated phrase. Your dictionary is a table containing all of the original phrases and their translations. Your dictionary is stored on Translators Hive’s servers. You can access them at any time from the Customer Workspace for Your Translators Hive Account.

The Users are informed and agree that use of the Services requires storage and indexing the Translations on the Translators Hive platform.

4.2 API

Translators Hive provides an API (hereinafter referred to as the “API “) to translate into different languages. This includes, but is not limited to, detecting original content (hereinafter « the content ») the translation of this content into one or more languages selected by the Users (hereinafter the « Translations ») from a list of available languages provided on the Website, the hosting of the Translations.

Once Translators Hive is integrated with your Application, your text content is sent to the Translators Hive API, translated and returned.

Translators Hive provides a machine translation using own neural machine translation system or APIs from service providers such as Amazon Translate, Microsoft Translator and other.

Each time user make an API call for translation, Translators Hive receives a translation request. Translators Hive consults Your dictionary to find all of the requested content and returns the translated phrase. Your dictionary is a table containing all of the original phrases and their translations. Your dictionary is stored on Translators Hive’s servers. You can access them at any time from the Customer Workspace for Your Translators Hive Account.

API access can be provided directly or through extensions provided by Translators Hive on the platforms listed on the Website. They can only work if the API is connected to the internet. The Users have access to their API key and their Translations from their Customer Workspace.

The Users are informed and agree that use of the Services requires storage and indexing the Translations on the Translators Hive platform.

4.3 Description of Subscriptions

Translators Hive offers several plans based on the consumption. The criteria for the plans are as follows:

  • Number of translated characters *
  • Number of languages of the trasnlations **
  • Support level ***

4.3 Description of Pre-Paid Services

Translators Hive offers several pre-paid plans based on the consumption. The criteria for the plans are as follows:

  • Number of translated characters *
  • Number of languages of the trasnlations **
  • Support level ***

* The number of translated characters refers to the number of characters translated by Translators Hive.

** The number of additional languages refers to the number of languages other than the web application’s original language. The available languages are listed on this page: https://translators-hive.com/documentation/available-languages

*** The support level is “basic” for the Free plan and “premium” for all of the other plans. It defines the processing order, prioritizing premium support over basic support. For all specific requests (outside Services shown on the www.translators-hive.com website), the User will contact Translators Hive to provide it with all of the information needed to prepare a quote.

4.3 Level of Service

Translators Hive manages its Website and Services actively and continuously in order to detect and resolve any issues immediately. 

4.4 Support

Support Services include the following items: 
– Technical support via built in request ticket system. Technical support is strictly limited to usage of the Translators Hive website, integration and implementation of Translators Hive API and does not include questions concerning the User software.  
– Translators Hive will use all of its resources to provide high-quality technical service, but this does not guarantee any specific response time 
– Access to the most current documentation on the Website, including tutorials

4.5 Statistics

Users have access to statistics regarding use of the Services, in the format and according to the technical methods that Translators Hive considers most suitable for providing these Services.

4.6 Other Services

The services offered by Translators Hive are likely to change and Translators Hive reserves to right to offer any other service that finds useful, in a format and according to the features and technical means that it considers most suitable for delivering these services.

  1. Subscription Conditions

The Services can be accessed in the form of a subscription (hereinafter referred to as the “Subscription”).

The Subscription starts on the day of subscription, subject to payment for the package as set forth in Article 6, for a period of 30 days or 1 year according to the User’s choice, from date to date.

The Subscription is then tacitly renewed for the following 30 days or 1 year periods based on the frequency selected by the User, from date to date, unless a cancellation request is made by Translators Hive or the User, and sent in the manner described below.

Users can cancel their Subscription to their Customer Workspace no later than the day before the end of the month for the current Subscription.

Translators Hive can cancel, without cause, a User’s Subscription at any time by sending the User an email with a minimum notice of 30 days before the cancellation effective date. The cancellation will be effective at the end of the period, according to the frequency selected by the User, at the end of the notice period.

The Client is informed and acknowledged that the Subscription can be cancelled by Translators Hive with a minimum notice of 1 week as soon as Translators Hive can demonstrate the violation of one of these TOS tems.

The Subscription cancellation is effective after the end of the last month or year of the Subscription, according to the frequency selected by the User, and results in automatic deletion of the User’s account, as well as all of the stored and indexed data. 

Any Subscription period started, according to the frequency selected by the User, is due in full.

  1. Financial Conditions

6.1 Payments

6.1.1 Price

You can Subscribe to the services or pre-paid your usage of the services using various plans. The prices and features of these plans are provided and explained on the Website. The Services are provided for the prices listed on the Website. They are exclusive of value added tax.

The price for each Subscription is determined based on the number of words translated, additional languages available, web Applications using the service and the support level and billing frequency.

The billing frequency for the Subscription is set by the User.

6.1.2 Changing to a Higher or Lower Subscription Level

The User can change their subscription to a Higher or Lower level at any time from their Customer Workspace. 

If a User exceeds the limit of their Translators Hive Services plan, they will be sent an email notification and then automatically migrated to a higher plan.

There will be a payment or credit for the period, depending on the frequency selected by the User, of the Subscription that was partially increased or decreased.

6.2 Price Adjustment

Translators Hive reserves the right to modify its pricing and payment policy for all Services provided without the need to notify its Users. 

Once effective, the new prices are applicable from the Subscription renewal date.

Users who do not agree to the new prices must cancel their Subscription using the procedures listed in Article 6. Users who continue to use the Services after the new prices have become effective will be considered to have accepted them. 

Any decision involving a discount, reduction or application of lower rates, based on a percentage or package (per word, page, line, or hour), will remain at Translators Hive’s sole discretion, and only for the service in question. No discount or rebate granted to the Client will, in any event, give rise to a vested right to later services.

6.3 Payment Terms 

Payments for Subscriptions and Professional Translations are made by credit card or automatic withdrawal. 

The bank card debit or automatic withdrawal is managed by Stripe, a secure payment service provider, in which Translators Hive has entrusted the storage of its User’s banking data.

When paying by bank card, the Website uses Stripe’s security system. Stripe is a provider that specializes in secure online payments. This system guarantees their banking information is completely confidential. Bank translations using credit cards, performed between the User and the secure system are thereby fully encrypted and protected. This means that information related to the Order and the bank card number do not travel over the internet. Translators Hive does not store the User’s banking information.

We are not a banking institution in any way and all of the intermediary payment services are performed by our partner, Stripe, which is qualified and specializes in these services. Accordingly, we invite you to become familiar with their Terms of Sale, which can be accessed from https://www.stripe.com. As a result, it is your responsibility to verify that our Services are suitable to your needs.

The Subscription will be due and payable in advance each month or year, according to the frequency selected by the User, starting on the registration date or the date corresponding to the first paid Subscription

The price for Professional Translation will be due and payable at the time the Professional Services are purchased.

The user agrees not to hold Translators Hive liable or challenge the payment corresponding to the provision of Services. 

The User ensures Translators Hive has all of the necessary authorizations to use the selected payment method.

6.4 Payment Delays and Incidents

The Users are hereby notified, and agree without reservation that any payment delay of all or part of the amount due under this agreement, will automatically and without prejudice result in the penalties listed in Article 11 and without prior formal notice: 

  1. Confiscation on the due date of all amounts payable by the User in question, which will become due automatically, 
    ii. Immediate suspension of current Services until the User has paid all amounts due,  
    iii. Late penalties calculated at an interest rate equal to one and a half (1.5) times the statutory interest rate per day late on the amount including taxes of the price corresponding to the subscription selected will be lawfully and automatically paid to Translators Hive, without formalities or prior notice and will result in all amounts owed to Translators Hive by the User becoming due immediately, without prejudice to any other proceedings that Translators Hive would have the right to undertake against the User for this reason. The User who is in a late payment situation will, as of right, owe Translators Hive a fixed rate of €40 for collection costs.

6.5 Refund Policy 

After a Translators Hive subscription plan is purchased, a fifteen (15) day period starts in which you can make a refund request and send it to the following address [email protected]

Please note that: 
– Refund requests will only be accepted in the fifteen (15) following the subscription date 
– Refunds do not apply to renewals or plan upgrades.

6.6 Right of Withdrawal Exclusion

In accordance with the legal provisions in effect, purchases of digital content are firm and final, whether they are made as a unit or lump-sum purchase. Therefore they can not result in an exchange, refund or exercise of the right of withdrawal. Note that, in accordance the Consumer Code the fourteen day right of withdrawal does not apply to Services such as those offered by Translators Hive once implementation has started with the consumer’s agreement before the expiration of the withdrawal period (order accepted and executed).

  1. Personal Data

The personal information collected as part of these TOS is required. This information is needed for processing and to provide the Services. Lack of information hinders the proper operation of the Services we offer. 

We must carry out the processing of your personal data necessary for processing and monitoring the Services offered on our Site. The data processed is sent directly to us as well as the partners concerned, such as Stripe, where needed, according to procedures and for the following purposes: 

  • Customer Workspace Creation Management 
  • Subscription Offer Management 

Providing the personal data collected for these purposes is mandatory to confirm and validate any payment or credit card transaction. Failing which, the Services can not be provided. 

The Client has a right to access and to edit personal data, as well as a right to objection, for reasonable cause, regarding their personal data processing. However, the exercise of this right might prevent the Client from using the service, for technical reasons.

These data can be sent to our technical providers for the sole purpose of proper execution of the Services, or compiling statistics. 

The data protection policy used by Translators Hive, as well as its specifications are detailed in the confidentiality policy, which the Users are expressly encouraged to read and accept. 

For their part, the Users acknowledge and expressly agree that:

  1. The data collected on Translators Hive’s site and on its computer hardware are evidence of the transactions made as part of these Terms of Service, 
    ii. These data are the only acceptable evidence between the parties, in particular for calculating amounts due to Translators Hive

Users can access these data from their Customer Workspace.

After 6 (six) months of inactivity on a project, the inactive project is deleted permanently. A project is said inactive if no API call has been made on this project in the last 6 months.

 

  1. Obligations of the Users 

Without neglecting any of the other obligations listed in these Terms of Service, the Users agree to comply with the following obligations:

8.1 The User agrees to follow the laws and regulations in effect in France when using the Translators Hive Service, as well those of any other country in which the User accesses the service, and any other destination country from which Users distribute their Application. The Users also agree not to jeopardize the rights of third parties or the public order. They are solely responsible for Content of any kind whatsoever. As such, Translators Hive can not be held liable in any event.

Each User is individually liable for carrying out all reporting formalities and obligations concerning them and which could come from using the Services. Translators Hive can not be held liable in any way.

To this end, the User agrees: 

  • not to translate any content, message, or information that is crude, harmful or encourages any activity punished by laws or regulations in effect; 
    • not to translate any content that violates the rights of third parties.

8.2 The Users acknowledge having read and understood the characteristics and constraints on the Website, particularly those of a technical nature, of all Services. Each User is fully responsible for their use of the Services.

8.3 The Users agree to use the Services themselves, personally, and for their own Applications.. They should not translate, sub-license, delegate, or assign all or part of their rights governed by these Terms of Service to third parties.

8.4 Each User is solely responsible for all Content of any kind (editorial graphic, audiovisual, or other), generate by the User or users of the application, and present in this Application.

Each User guarantees Translators Hive that they have all of the necessary rights and authorizations to store, index, and use this Content.

The Users agree that their Content is legal, does not threaten the public order, does not conflict with the standards of public decency, and, more generally, does not jeopardize Translators Hive’s civil or criminal liability. 

  1. User Guarantees

Each User guarantees and agrees to defend, indemnify, and leave Translators Hive free from and against all demands, complaints, actions, and/or grievances, that Translators Hive might suffer as a result of the User failing to meet their obligations as defined in these Terms of Service. 

The Users agree to indemnify Translators Hive for all harm it could undergo and pay all fees, penalties, fines and/or sentences that Translators Hive may incur due to such a breach.

  1. Prohibitions

10.1 Using the services to conduct illegal or fraudulent activities in violation of the rights and safety of others or which could be harmful to others is strictly forbidden.

10.2 Users are strictly forbidden from copying and/or using the concept, technology, or any element of the Translators Hive Website or Software for their own interest or that of a third party.

10.3 Earning money by selling or assigning all or part of the access to the Services, Website, or information hosted and/or shared on the Website is strictly forbidden.

  1. Penalties

In the event a User fails to comply with any of the terms in the Terms of Service, or more generally, violates the laws in effect, Translators Hive reserves the right to take any appropriate actions, in particular to:

  1. Suspend access to Services for any User who failed to comply or played a part in the breach of legal obligations or violated the laws in effect 
    ii. Notify the appropriate authorities

In the event a User violates a material obligation listed in these Terms of Service, Translators Hive reserves the right to immediately cancel the User’s access to all or part of the Services with immediate effect by letter, fax or email.

The cancellation will result in immediate deletion of the User’s account, as well as all of their stored and indexed Translated Content, without prejudice to other consequences set forth in these Terms of Service.

  1. Translators Hive’s Responsibility and Guarantee

12.1 Translators Hive pledges to deliver Services that are operational and compliant with commercial practices, while specifying that Translators Hive has an obligation of means and not a performance obligation, and this is expressly understood and accepted by the User.

12.2 Translators Hive’s operation and involvement is limited to the provision of the Services described in Article 4.

Translators Hive is not, under any circumstances, the owner or in charge of monitoring the Translated Content that is stored and indexed as part of the Services Therefore, Translators Hive can not be held responsible for this Translated Content, insofar as Translators Hive is operating only as hosting provider. The User certifies and accepts that Translators Hive can delete any Translated Content from the Services that is clearly identified as illegal and which was brought to Translators Hive’s attention, particularly in the event of a request by a third party. 

12.3 Translators Hive agrees to take all appropriate measures to protect the security and confidentiality of the Translated Content that has been stored and indexed, while preventing access to this Translated Content from all unauthorized third parties.

12.4 Translators Hive does not guarantee to the Users (I) that the Services, which are the subject of continuous research on performance improvement and development, are without errors or “bugs,” (ii) that the Services, standardized by nature and not provided specifically to a given User based on their own personal constraints, will be able to precisely and specifically meet all of the specific needs and expectations of this User.

12.5 In any case, any liability that can be attributed to Translators Hive as part of this agreement is solely and expressly limited to real and direct damages suffered by the Users and can not exceed the total amount paid by the User during the year prior to these damages.

  1. Reversibility

As the User is the sole owner of the Translations, they can ask to get them copied to a file, by sending a written request via the request ticket system. The User has six (6) months after the end of their Subscription to make this request. 

  1. Commercial References

The Users authorize Translators Hive to cite and use their trade name and logo, in an appropriate manner, as a commercial reference, in particular during events, in its commercial documents, and on its website, in any format whatsoever.

  1. Amendments

Translators Hive reserves the right to amend these Terms of Service at any time. 

Once effective, the amended version of the Terms of Service applies upon renewal of the Subscription.

Any User who does not accept the amended version of the Terms of Service must cancel their Service Subscription under the terms set forth in Article 6.

Users who continue to use the Services after the amended version of the Terms of Service has become effective will be considered to have accepted these amendments. 

  1. Effective Date

These Terms of Service become effective on 24.06.2022

These TOS are applicable during the entire period you are navigating and accessing the Website and throughout your use of the Website.

Translators Hive reserves the right to modify these TOS at any time. You will have reasonable notice before any updated TOS are applied unless the amendments are due to legal or administrative obligations.

Any change will take effect upon their publication. You agree that you have been advised that TOS are updated by their publication on the Website.